Tickets

Enables the creation of private ticket-style channels.

Tickets give your members a private line to your staff. Vaneta sends a ticket panel to a channel of your choice, and pressing a button on it opens a private ticket where the member and your staff can talk one-on-one.

Configuration

• Channel — the channel to send the ticket panel to.
• Category — the category to create ticket channels in. Leave it empty to use private threads instead of channels.
• Message — the content of the ticket panel (for example “Press the button below to open a ticket.”).
• Max Open — the maximum number of open tickets allowed per member.
• Tickets — the ticket types members can create. Each one has:
  • Name — the name of the ticket (for example “Support”).
  • Message — the message sent inside newly created tickets.
  • Mention — who to ping when a ticket is created.

Commands

• /ticket lock — locks the ticket so the member can no longer reply.
• /ticket unlock — unlocks a locked ticket.
• /ticket delete — deletes the ticket entirely.